Visitor Information Centre 

In response to the NSW Government’s staged easing of COVID-19 restrictions, Council is reopening the Parramatta Heritage and Visitor Information Centre on Tuesdays, Thursdays and Fridays from 10am–2pm. There will be a limit of 20 customers in this facility at any one time.

The Research Library will be open for pre-arranged appointments only. To arrange please phone 8839 3322 or email

The Parramatta Visitor Information Centre’s friendly staff provide a unique starting point for discovering Parramatta - the city that tells the story of Australia. The City of Parramatta’s Hosts & Guides are based here offering a wealth of information to help you to plan your visit in and around Parramatta. 

The Visitor Information Centre also runs school holiday programs and education activities and sits alongside a local research and family history library, Council’s archives and cultural collections.

Opening Hours
Tuesday, Thursdays and Fridays: 10 am – 2 pm
Closed Good Friday and Christmas Day
346A Church Street, Parramatta, 2150
Phone: 02 8839 3311

a wall rack displaying visitor information brochures

Visitor Information Centre brochures

Research & Collection Services

Research & Collection Services manages, preserves and documents the history of our local government and the people, places, art, events, and natural and built environments which have contributed to the rich history of Parramatta’s communities. 

Curious about the heritage of your house? Interested in finding out more about your family history? Need help with researching Parramatta’s Indigenous, colonial and multicultural past? Contact the Research Library  by phone or online. 


Opening Hours: Tuesdays, Thursdays and Fridays: 10am - 2pm
Closed Good Friday and Christimas Day

Address: 346A Church Street, Parramatta, 2150

Phone: 02 8839 3322

Room Hire

The Heritage Gallery Room is available for hire to businesses and community organisations. It’s suitable for small boardroom style meetings of 10- 12 people or up to 20 for short theatre style meetings and presentations. For details phone (02) 8839 3311.